Privacy Policy
JustJumpUSA.com, LLC d/b/a Just Jump USA®
Effective Date: 08/01/2025
1. Introduction
JustJumpUSA.com, LLC (“Just Jump USA,” “Company,” “we,” “our,” or “us”), doing business as Just Jump USA®, respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains:
- What information we collect.
- How we use it.
- How we share it.
- The choices you have regarding your data.
This Policy applies to all users of our website, mobile forms, lead distribution system, and other platforms (collectively, the “Platform”), including consumers seeking roadside or related services and providers participating in our network.
2. Information We Collect
2.1 Consumer Information
- Contact Information: Name, phone number, email address.
- Service Request Details: Location, type of roadside or related service requested, optional budget preferences, additional notes.
- Usage Data: IP address, browser type, device identifiers, cookies, and analytics data.
2.2 Provider Information
- Business Information: Company name, owner’s name, phone, email, and service areas.
- Compliance Information: Proof of licensing, insurance (where applicable), background check results.
- Payment Information: Billing details for membership fees or other transactions.
- Usage Data: Account activity, lead requests received, communications.
3. How We Use Information
We may use the information collected for the following purposes:
- Service Delivery: To connect consumers with providers and route lead requests.
- Provider Enablement: To create and manage provider accounts, memberships, and billing.
- Marketing & Communications: To send updates, promotions, and operational communications.
- Analytics: To measure performance, improve operations, and optimize lead distribution.
- Security & Compliance: To verify user identity, prevent fraud, and comply with applicable law.
4. How We Share Information
We do not sell personal information. We share it only in the following limited ways:
- With Providers: Consumer requests (name, phone number, service details) are shared with up to three providers in the consumer’s area.
- With Consumers: Provider contact information is shared when a provider chooses to engage with a lead.
- With Vendors/Service Providers: We may share limited data with vendors who help us operate the Platform (e.g., payment processors, background check providers, analytics tools).
- For Legal Reasons: We may disclose information if required by law, subpoena, or to enforce our Terms & Conditions.
5. Data Retention
- Consumer service requests are retained as business records for at least 24 months unless deletion is requested.
- Provider membership and compliance records (including background checks) are retained as long as the provider remains active and for up to 5 years thereafter.
- Payment data is stored securely in compliance with PCI-DSS standards via third-party processors.
6. Cookies & Tracking
We use cookies, web beacons, and analytics tools (such as Google Analytics) to improve our website experience. You may disable cookies in your browser settings, but some features may not function properly.
7. Data Security
We implement industry-standard safeguards to protect your personal data, including:
- Encryption of sensitive data.
- Access controls restricting employee access.
- Regular monitoring for suspicious activity.
However, no system is completely secure. You use the Platform at your own risk.
8. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access, correct, or delete your personal information.
- Opt out of promotional communications.
- Request a copy of your data in portable format.
Requests can be made via [help@justjumpusa.com]. We will respond within the timeframe required by law.
9. Children’s Privacy
The Platform is not directed at children under 18. We do not knowingly collect personal information from minors.
10. Billing & Membership Data
For Providers, billing is managed through third-party processors such as Stripe or Outseta. We do not store full payment card details directly. Billing disputes are governed by our Provider Terms & Conditions.
11. Changes to Policy
We may update this Privacy Policy from time to time. Updates will be posted on our website with the effective date. Continued use of the Platform constitutes acceptance.
Extended Consumer Data & Privacy Section
1.
Data Ownership
- Any information you submit (name, phone number, email, service details, photos, etc.) remains your property.
- JustJumpUSA.com, LLC (d/b/a Just Jump USA®) does not claim ownership of your personal data.
2.
Use of Data
- Your data is used solely to connect you with providers in our network who may be able to fulfill your service request.
- We may use anonymized or aggregated data to analyze trends, improve our services, or develop new offerings.
3.
Data Sharing
- Your request details (name, phone number, service type, location, and any notes you include) are shared with up to three (3) providers in our network at a time.
- Those providers may use your information only to contact you regarding the request you submitted. They may not resell, reuse, or otherwise exploit your information for unrelated purposes.
- We may disclose data if legally required, such as by subpoena, court order, or government request.
4.
Data Security
- We employ reasonable safeguards (secure servers, encryption, restricted access) to protect your data.
- However, no online system is 100% secure. By using our platform, you acknowledge and accept the inherent risks of online data transmission.
5.
Data Retention
- We retain your submitted service request and related communications for purposes of audit, dispute resolution, fraud prevention, and compliance.
- If you request deletion of your data, we will honor it except where retention is legally required.
6.
Marketing Communications
- By submitting a request, you agree to receive transactional notifications (e.g., provider contact, confirmation messages, updates).
- You may also opt in to receive promotional communications about our services. You may unsubscribe at any time.
7.
No Liability for Providers’ Practices
- While we require providers to comply with strict rules regarding the use of your data, we are not responsible for how providers independently handle your information once you communicate with them.
- We encourage you to review their terms and ask questions directly when engaging their services.
Extended Data & Privacy Section for Marketplace Providers
1.
Data Ownership
- Customer Data: Any information a customer submits (name, phone number, email, service request, etc.) remains the property of the customer.
- Provider Data: Any information you (the provider) submit (application info, background check details, insurance docs, payment data, etc.) remains your property.
- Company Data: Aggregated or anonymized data generated by the platform (analytics, trends, conversion rates, etc.) belongs to JustJumpUSA.com, LLC.
2.
Use of Data
- We use customer-submitted information solely to match service requests with providers.
- Provider information is used for membership eligibility, lead distribution, and compliance.
- We may use aggregated data for internal analytics, improving services, and marketing insights, but never in a way that identifies you personally without consent.
3.
Data Sharing
- Customer contact info (phone number/email) is only shared with up to [3] providers per lead request, per the business model, unless otherwise stated.
- Providers understand and consent that customer data received via leads is for fulfilling that service request only and cannot be sold, resold, or reused for unrelated marketing.
- We may disclose data if required by law, subpoena, or regulatory request.
4.
Data Security
- We use reasonable security measures (encryption, storage, restricted access) to protect data.
- However, no system is 100% secure — by using the platform, providers acknowledge that they assume the inherent risk of online data transmission.
5.
Data Retention
- Customer leads and related communications may be stored for audit, compliance, and dispute resolution.
- Provider data (background checks, account details) may be retained for as long as your membership is active plus a limited period afterward as required by law.
6.
Marketing Communications
- By enrolling, providers consent to receive operational, promotional, and compliance-related emails/texts from us.
- Providers and customers may opt out of marketing messages, but not critical service communications (e.g., billing notices, lead delivery alerts).
7.
Background Check Data
- Providers acknowledge that background check results are processed and stored by our third-party vendor (e.g., Checkr).
- JustJumpUSA.com, LLC does not retain raw sensitive data (like SSNs) outside the secure vendor system.