POLICIES

Thanks for choosing Just Jump!

The following information regarding our policies is available for your review 24/7. 

Receipt & Authorizations Policy: We encourage customers to retain your electronic receipt for your records. Your insurance company, warranty, or road membership may reimburse you the costs of today's service; should you be eligible. Your receipt  and authorization for service should include the following items:

1.) A time stamped picture of your photo identification, or the person that authorized the service; and proof of residence(house unlocks).

2.) The year, make, and model of your vehicle.

3.) The vehicle identification number.

4.) The license plate or vehicle registration of the vehicle that was serviced.

5.) A signature authorizing us to perform service.

THIS INFORMATION IS MANDATORY: Recording this information not only gives us proper authorization to complete the service you are requesting, but it protects you and Just Jump USA in the event of disputes, criminal investigations, and insurance reimbursement.

Receipts and invoices are processed manually and reviewed for both accuracy and compliance. Your receipt should include a time stamped picture of your photo identification, verifying that your were present at the time of service, and have given us authorization to perform the service requested. We require technicians to document both the license plate identifier and the VIN (Vehicle Identification Number) on all automotive requests, to properly document the permission you have given to us, to work on your specific vehicle. We may sometimes take time stamped photos of all prior damage or general conditions of your vehicle, prior to servicing your vehicle. We may take "after" photos of our completed work or the after condition of your vehicle. All photos taken on scene by us are included on your final receipt. To ensure accuracy and internal policy compliance, a final receipt may take 24 to 48 hours to be sent to the email address you provide. 

Refund/Service Cancellations: As an on demand service, we are constantly working to assist each customer promptly and within the given estimated time of arrival. Therefore, it’s  critical that customers be sure that they need our services, before placing any request for service and be present when service arrives. Once a request is made, your call is immediately dispatched into the service queue with many other customers who are expecting their service within the estimated time given. When you call in to request service, change your mind, and then call back to cancel said service OR you are not present and ready to receive service when service arrives, it severely affects our ability to assist other customers in the service queue. A cancellation fee up to the full cost of service applies to all requests. We do not offer cancellation fee refunds for any reason; including, but not limited to customer cancellations, not present when service arrived, no longer need/desire service, inaccurate service details (provided by you), or unsuccessful service attempts (beyond our control). We work hard to offer customers great features like automated text updates, text confirmations, and Google Map integrated GPS tracking capabilities, to ensure you are fully aware of the status of your service request at all times. Please be respectful of the time and financial costs our technicians and customers incur when we go out to service you and you are not present or have changed your mind; these costs and time can’t be recouped!

Liability & Service Waivers:

By requesting services through Just Jump LLC, you agree to the following:

I certify that I'm an owner/authorized party responsible for the vehicle or home described and hereby authorize Just Jump LLC dba Campus Roadside to perform service on this vehicle or home. I agree to pay the total amount quoted plus any additional fees, using an acceptable form of payment(cash, card, insurance, or cash app). I agree to release, indemnify, and hold harmless Just Jump LLC dba Campus Roadside and its employees from liability for any claims or damages of any kind or description that may arise from any services performed, even if caused by negligence of Just Jump LLC dba Campus Roadside, its employees, or agents. I have been informed of the possible risks involved with accepting the service I have requested. If I am receiving services under a Just Jump LLC dba Campus Roadside partnership, I understand that I am voluntarily accepting this service and I understand the risks I am solely assuming by doing so. I agree to release, indemnify, and hold harmless the partnered or advertising entity and its employees from liability for any claims or damages of any kind or description that may arise from any services performed, even if caused by negligence of either entity, their employees, or agents.I accept this work as satisfactory and I acknowledge that the vehicle/home has been left in good or fair condition. I acknowledge and authorize that certain information; including but not limited to my drivers license, license plate, vin number, and other details pertaining to this service request, may be provided to the partnered or advertising entity for their records.  I assume complete responsibility for any damages that occur or have occurred due to pre-existing conditions. I understand that fraudulent card charge backs and all card disputes will be investigated thoroughly by Just Jump LLC and the reporting financial institution. In the event that consumer fraudulent activity has occurred, including theft of services, theft by deception, or any other fraud related activity, I understand that Just Jump LLC will notify the financial institution and may seek prosecution to the full extent of the law and financial restitution for all damages sustained