General Policies, Terms, & Conditions

How We Calculate Rates: 

Our rates include our base rate for service and a fixed market adjustment fee, based on your specific city and state, or a specific Just Jump USA location. To view estimated rates based on your specific location, click here.

Base Rates:

• Battery Jump Start Service $28.38
• Battery Installation Service $39.41
• Battery Delivery Service $19.95
• Flat Tire Air Service $28.38
• Flat Tire Change Service $39.41
• Car Door Unlock Service $39.41
• House Unlock Service $44.95

Market Adjustment Fee:

• Our market adjustment fee is a differential fee we use to offset and accommodate various market conditions and market indicators, as well as specific Just Jump USA locations. This fee is factored into our rates and exclusively dependent on your specific city and state. This fee will be automatically added to the base rate when calculating your total rate. 

Your final rate will also include any applicable promotions, overnight fees, mileage fees, wait time fees, return fees, or general company or licensee surcharges, only when applicable. Fees like this may or may not apply to your specific service request. Detailed descriptions of these fees and when they are charged can be found below. 

• Overnight Fee (After Hours Fee)
• Mileage (May apply if your service location is located outside of a specific Just Jump USA operational radius.)
• Wait Time (Our technician has arrived, but you are not yet present or ready to receive service, thus causing a delay in the servicing of other customers.)
• Return Fee (You weren’t present when service initially arrived, so we had to leave and return.)
• Priority Flag (General Surcharge)
• Cancellation Fee (A fee imposed on all canceled service requests. See "Payment Policies" below. )

Payment Policies: 

Payments are processed over the phone at the time you request service with us via our secure online portal. Payments are fully processed before we assign a technician to your service request, subject to our cancellation policies. You should generally receive a receipt at your phone number or email address immediately after submitting your payment information. However, your full service invoice won't be available until after your service has been completed and can be requested by emailing us at billing@justjumpusa.com. We recommend retaining both your receipt and service invoice. Your insurance company, warranty, or road membership may reimburse you the costs of today's service; should you be eligible. Our service technicians do not have the ability to process or handle any of your personal payment information. Service technicians should not request any personal payment information from you before, during, or after completing any service request, unless expressly approved in advance by an area manager. Collecting or attempting to collect customer payment information while on site at a job is not common and goes against our policies. The only exception to this policy is when inaccurate or inadequate information was provided during the dispatching process and an on site rate correction is needed. Thus, on site rate correction(s) will be overseen directly by an area manager or a lead dispatcher, not a service technician. All phone calls from a Just Jump USA dispatcher will be from a Just Jump USA toll free or local phone number, all of which are listed on our website. Dispatchers will not contact customers or attempt to handle any customer payment information from a personal or unlisted phone number. House unlocks are handled directly by a manager and payment on-site will be accepted under limited conditions. Please report technician or dispatcher misconduct immediately to "mgmt@justjumpusa.com" or call our corporate headquarters at (850) 629-8569. 

Cancellation Policies: 

A cancellation fee up to the full cost of service may apply once your charge has been processed. Dispatching futile or unnecessary service requests creates a serious delay in the servicing of other customers, causes an interruption in the flow of our strategic dispatching processes, and ultimately causes irreparable damage. Please be considerate of the extensive costs we incur by dispatching futile service requests. 

Refunds Policy: 

At our sole discretion, we only provide refunds for service under limited circumstances. Refunds will typically not be issued for:

• Battery Jump Start Services: If a battery jump start service has been provided and it's been determined that the vehicle is not actually in need of a jump start service, we won't be able to offer a refund, assuming that the battery jump service was provided to you, and in accordance to our company standards. If a technician provides an unsuccessful battery jump start service that's later deemed to be a technician error, a refund may be issued at our discretion.
• Tire Services: We charge a cancellation fee which may be up to the full cost of service in the event you provide inadequate or incorrect information. This includes failing to disclose the absence of a spare tire, failing to disclose that an attempt has already been made to self service the vehicle, failing to disclose an unusable spare tire, etc.
• Gas Delivery Service: In the event of a cancelled fuel delivery service, a refund may be issued for fuel costs, but a cancellation fee up to the full cost of service may apply for the service. We will not offer any refund in the event that you provide incorrect information such as wrong fuel type, wrong location, etc. By law, we can only deliver up to 2.5 gallons of emergency fuel. We cannot offer a refund for service in the rare event that the fuel delivered is inadequate.
• Locksmith Services: We encourage you to try all other options or competitors before contacting Just Jump USA. We charge a cancellation fee up to the full cost of service in the event you are not present at your vehicle and can't be reached, you're being assisted by another locksmith company that you may have called before contacting us, you changed your mind (found a spare key, broke a window, etc.), or any other reason. We openly encourage you to cancel any locksmith you may have setup service before requesting any service from us. We charge a full cancellation fee should we arrive within our ETA provided and you are being assisted by another company that "finally showed up," or any other reason.

Tracking The Status of Your Service Request: 

When your service request has been received by us, you'll receive a confirmation text giving you temporary access to our online portal where you can track the status of your service request. Once a technician is in route to your location, you will receive a follow up text notifying you that your technician is now in route and reminding you to access our online portal so you can track the live location and exact arrival time of your technician. After your service has been completed, you'll be able to provide feedback on your experience. 

Authorization: 

The nature of our services involves mobilizing disabled vehicles, granting access to secured premises, and bypassing certain secured properties. Due to the nature of this, we exercise strict due diligence while performing our general service operations. We require you present state issued identification when authorizing us to perform any service. A time and location stamped photo ID is automatically uploaded to your invoice to both identify and document authorization given to us. We also document the parameters of the service rendered and the specific details of the authorization given. This may be documented by recording your Vehicle Identification Number, License Plate Number, and other pertinent identifying information. This information is required in order to receive any type of service from Just Jump USA. For service requests placed through insurance, additional information may be required by your insurance company or motor club, such as policy numbers and car insurance cards or specific odometer readings.

Service Waiver: 

When receiving services from us, you acknowledge and agree to the following service waiver: I, (as shown in photo ID), certify that I'm an owner/authorized party responsible for the vehicle (as shown in photos) or property described and hereby authorize Just Jump LLC to perform service on the vehicle or home as described. I agree to pay the total amount quoted plus any additional fees, using an acceptable form of payment (refer to justjumpusa.com). I agree to release, indemnify, and hold harmless Just Jump LLC and its employees from liability for any claims or damages of any kind or description that may arise from any services performed, even if caused by negligence of Just Jump LLC, its employees, or agents. I have been informed of the possible risks involved with accepting the service I have requested. If I am receiving services under a Just Jump LLC partnership, I understand that I am voluntarily accepting this service and I understand the risks I am solely assuming by doing so. I agree to release, indemnify, and hold harmless the partnered or advertising entity and its employees from liability for any claims or damages of any kind or description that may arise from any services performed, even if caused by negligence of either entity, their employees, or agents. I accept this work as satisfactory and I acknowledge that the vehicle/home has been left in good or fair condition. I acknowledge that all of the information contained within this invoice; including but not limited to my drivers license photo, license plate, vin number, and other details pertaining to this invoice are the sole property of Just Jump LLC.  I assume complete responsibility for any damages that occur or have occurred due to pre-existing conditions. I understand that fraudulent card charge backs and all card disputes are investigated thoroughly by both Just Jump LLC and my financial institution. In the event that consumer fraudulent activity has occurred, including theft of services, theft by deception, or any other fraud related activity, I understand that Just Jump LLC will indefinitely notify law enforcement and my financial institution; and ultimately seek prosecution to the full extent of the law and financial restitution for all damages sustained.