Policies

General Company Policies

Payment Policies:  Payments are processed over the phone by a dispatcher or manager at the time you request service with us. You will generally receive a receipt immediately after your payment has been processed. Payments must be fully processed before a technician is assigned to your service request. Once a technician is in route, Just Jump USA will send you a notification allowing you access to track the technician's precise arrival time and live location. After your service has been completed, your full invoice will be available immediately and can be requested by emailing us at billing@justjumpusa.com. Your final invoice will have certain information regarding the service that was requested and specific details about the parameters in which the service was performed. Customers are encouraged to retain your receipt for possible reimbursements from your insurance company or roadside assistance membership; if eligible. A cancellation fee up to the full cost of service may apply once your charge has been processed. This policy is strictly enforced and encourages customers to try all of their other service options before placing any service requests with us. Placing service requests that are cancelled shortly after creates a delay in the servicing of other valued customers, causes an interruption in the flow of the dispatching process, and ultimately causes irreparable losses; please be considerate of the extensive costs we may incur by dispatching futile service requests. Just Jump USA technicians are not permitted to process or handle any form of payments on-site. All payments are handled over the phone by a dispatcher at the time you placed your initial service request; technicians should not request any payments from any customer unless approved by a manager. Additional onsite payments are typically not common and generally only occurs when inaccurate or inadequate information was provided during the dispatching process and an on site service rate correction is needed. House unlocks should be handled directly by a manager and payment on-site may be accepted under limited conditions. Please report technician misconduct immediately to "mgmt@justjumpusa.com." Please retain your emailed receipt for your records. Your insurance company, warranty, or road membership may reimburse you the costs of today's service; should you be eligible.


Cash App Policies: Just Jump USA will initiate a cash app request once a service request has been dispatched. Cash App requests from just jump will have a unique Job Identifier in the "For" section, which should correspond to the Job Identifier that was within the confirmation text you received from Just Jump USA when service request was initially placed. Customers must approve cash app requests before a technician is assigned to their service request. Customers should not send unsolicited funds via cash app; it must be requested directly from the merchant (Just Jump USA). 


Service Waiver: I, (as shown in photo ID), certify that I'm an owner/authorized party responsible for the vehicle (as shown in photos) or property described and hereby authorize Just Jump LLC to perform service on the vehicle or home as described. I agree to pay the total amount quoted plus any additional fees, using an acceptable form of payment (refer to justjumpusa.com). I agree to release, indemnify, and hold harmless Just Jump LLC and its employees from liability for any claims or damages of any kind or description that may arise from any services performed, even if caused by negligence of Just Jump LLC, its employees, or agents. I have been informed of the possible risks involved with accepting the service I have requested. If I am receiving services under a Just Jump LLC partnership, I understand that I am voluntarily accepting this service and I understand the risks I am solely assuming by doing so. I agree to release, indemnify, and hold harmless the partnered or advertising entity and its employees from liability for any claims or damages of any kind or description that may arise from any services performed, even if caused by negligence of either entity, their employees, or agents. I accept this work as satisfactory and I acknowledge that the vehicle/home has been left in good or fair condition. I acknowledge that all of the information contained within this invoice; including but not limited to my drivers license photo, license plate, vin number, and other details pertaining to this invoice is the sole property of Just Jump LLC.  I assume complete responsibility for any damages that occur or have occurred due to pre-existing conditions. I understand that fraudulent card charge backs and all card disputes are investigated thoroughly by both Just Jump LLC and my financial institution. In the event that consumer fraudulent activity has occurred, including theft of services, theft by deception, or any other fraud related activity, I understand that Just Jump LLC will indefinitely notify law enforcement and my financial institution; and ultimately seek prosecution to the full extent of the law and financial restitution for all damages sustained.


Proper Authorizations & Duties of Care: We have a legal duty of care to our customers and the general public to exercise due diligence in  our general service operations. Due to this duty of care, we require state issued identification for any person authorizing us to perform service. A time and location stamped photo is automatically uploaded to your invoice to serve as physical documentation that we have exercised our due diligence by identifying the party giving us authority to perform the service requested and have furthermore documented the parameters of the service rendered. In addition, we document in full detail what we have been given authorization to service.  This is documented by recording Vehicle Identification Numbers, License Plate Number, and other pertinent identifying information. This information is required in order to receive any type of service from Just Jump USA. For service requests that was placed through insurance, additional information may be required such as policy numbers and cards or specific odometer readings.