Privacy Policy

Information we collect: 

When you visit our website and mobile apps, our servers may automatically log the standard data provided by your web browser. It may include your computer’s Internet Protocol (IP) address, your browser type and version, the pages you visit, the time and date of your visit, the time spent on each page, and other details. We may also collect data about the device you’re using to access our website. This data may include the device type, operating system, unique device identifiers, device settings, and geo-location data. What we collect can depend on the individual settings of your device and software. We recommend checking the policies of your device manufacturer or software provider to learn what information they make available to us. Our apps & websites collect data that is processed ephemerally (it is stored in the memory for no longer than necessary to service requests in real-time for the sole purpose of app functionality. 

Personal information: Users can choose if they want the following data collected or not:

a. User payment info
b. Approximate location
c. Precise location
d. Photos & videos
e. Files & docs
f. Biometric face and fingerprints for faster login
Required Data: To use certain functions of our apps and websites, the following data is required:

a. Name
b. Email
c. Street address
d. Phone number

RATE CALCULATIONS

• Rates quoted with an agent over the phone are generally higher than they are on the mobile app. Our mobile app rates include our base rate for service and a fixed market adjustment fee, based on your specific city and state, or a specific Just Jump USA location. To view estimated rates based on your specific location, click here.

Your final rate may sometimes include any applicable promotions, overnight fees, mileage fees, wait time fees, return fees, or general company or licensee surcharges, only when applicable. Fees like this may or may not apply to your specific service request. Detailed descriptions of these fees and when they are charged can be found below. 

• Overnight Fee (After Hours Fee)
• Mileage (May apply if your service location is located outside of a specific Just Jump USA operational radius.)
• Wait Time (Our technician has arrived, but you are not yet present or ready to receive service, thus causing a delay in the servicing of other customers.)
• Return Fee (You weren’t present when service initially arrived, so we had to leave and return.)
• Priority Flag (General Surcharge)
• Cancellation Fee (A fee imposed on all canceled service requests. See "Payment Policies" below. )

PAYMENT POLICIES 

• Service by phone:

Payments are processed over the phone at the time you request service with us via our secure online portal. Payments are fully processed before we assign a technician to your service request, subject to our cancellation policies. You should generally receive a receipt at your phone number or email address immediately after submitting your payment information. However, your full service invoice won't be available until after your service has been completed and can be requested by emailing us at billing@justjumpusa.com. We recommend retaining both your receipt and service invoice. Your insurance company, warranty, or road membership may reimburse you the costs of today's service; should you be eligible. Service technicians should not request any personal payment information from you before, during, or after completing any service request, unless expressly approved in advance by an area manager. Collecting or attempting to collect customer payment information while on site at a job is not common and goes against our policies. The only exception to this policy is when inaccurate or inadequate information was provided during the dispatching process and an on site rate correction is needed. Thus, on site rate correction(s) will be performed directly by an area manager or our dispatch team, not a service technician. All phone calls from Just Jump USA dispatchers are from a Just Jump USA toll free or local phone number, all of which are listed on our website. Dispatchers will not contact customers or attempt to handle any customer payment information from a personal or unlisted phone number. Please report technician or dispatcher misconduct immediately to "mgmt@justjumpusa.com" or call our corporate headquarters at (850) 629-8569. 

• Service through the Just Jump USA mobile app:

We may require a prepayment in order to setup your service request through our mobile app. We charge a cancellation fee equal to the prepaid amount; which can range from 33% up to 100% of the total service amount. Cancellation fees through our mobile app only apply once your service request has been acknowledged by a technician. Just Jump USA® technicians usually confirm your service request within 2-5 minutes after you've placed your service request. Dispatching futile requests costs us non-refundable processing fees, creates a serious delay for other customers, and makes it difficult to coordinate our technicians efficiently.

REFUNDS POLICY 

At our sole discretion, we only provide refunds for service under limited circumstances. Refunds will typically not be issued for:

• Battery Jump Start Services: If a battery jump start service has been provided and it's been determined that the vehicle is not actually in need of a jump start service, we won't be able to offer a refund, assuming that the battery jump service was provided to you, and in accordance to our company standards. If a technician provides an unsuccessful battery jump start service that's later deemed to be a technician error, a refund may be issued at our discretion.
• Tire Services: We charge a cancellation fee which may be up to the full cost of service in the event you provide inadequate or incorrect information. This includes failing to disclose the absence of a spare tire, failing to disclose that an attempt has already been made to self service the vehicle, failing to disclose an unusable spare tire, etc.
• Gas Delivery Service: In the event of a cancelled fuel delivery service, a refund may be issued for fuel costs, but a cancellation fee up to the full cost of service may apply for the service. We will not offer any refund in the event that you provide incorrect information such as wrong fuel type, wrong location, etc. By law, we can only deliver up to 2.5 gallons of emergency fuel. We cannot offer a refund for service in the rare event that the fuel delivered is inadequate.
• Locksmith Services: We encourage you to try all other options or competitors before contacting Just Jump USA. We charge a cancellation fee up to the full cost of service in the event you are not present at your vehicle and can't be reached, you're being assisted by another locksmith company that you may have called before contacting us, you changed your mind (found a spare key, broke a window, etc.), or any other reason. We openly encourage you to cancel any locksmith you may have setup service before requesting any service from us. We charge a full cancellation fee should we arrive within our ETA provided and you are being assisted by another company that "finally showed up," or any other reason.

CONSUMER PROTECTION: DRIVERS LICENSE, LICENSE PLATE, VIN NUMBER

• The nature of our services involves mobilizing disabled vehicles, granting access to secured premises, and bypassing certain secured properties. Due to the nature of this, we exercise strict due diligence while performing our general service operations. We require you present state issued identification when authorizing us to perform any service. A time and location stamped photo ID is automatically uploaded to your invoice to both identify and document authorization given to us. We also document the parameters of the service rendered and the specific details of the authorization given. This may be documented by recording your Vehicle Identification Number, License Plate Number, and other pertinent identifying information. This information is required in order to receive any type of service from Just Jump USA. 

WAIVERS & AUTHORIZATION

When receiving services from us, you acknowledge and agree to the following: I, (as shown in photo ID), certify that I'm an owner/authorized party responsible for the vehicle (as shown in photos) or property described and hereby authorize the Avant-Garde Group, LLC to perform service on the vehicle or home as described. I agree to pay the total amount quoted plus any additional fees, using an acceptable form of payment (refer to justjumpusa.com). I agree to release, indemnify, and hold harmless Just Jump LLC and its employees from liability for any claims or damages of any kind or description that may arise from any services performed, even if caused by negligence of the Avant-Garde Group, LLC, its employees, or agents. I have been informed of the possible risks involved with accepting the service I have requested. If I am receiving services under an Avant-Garde Group, LLC partnership, I understand that I am voluntarily accepting this service and I understand the risks I am solely assuming by doing so. I agree to release, indemnify, and hold harmless the partnered or advertising entity and its employees from liability for any claims or damages of any kind or description that may arise from any services performed, even if caused by negligence of either entity, their employees, or agents. I accept this work as satisfactory and I acknowledge that the vehicle/home has been left in good or fair condition. I acknowledge that all of the information contained within this invoice; including but not limited to my drivers license photo, license plate, vin number, and other details pertaining to this invoice are the sole property of the Avant-Garde Group, LLC.  I assume complete responsibility for any damages that occur or have occurred due to pre-existing conditions. I understand that fraudulent card charge backs and all card disputes are investigated thoroughly by both the Avant-Garde Group, LLC and my financial institution. In the event that consumer fraudulent activity has occurred, including theft of services, theft by deception, or any other fraud related activity, I understand that the Avant Garde Group, LLC will indefinitely notify law enforcement and my financial institution; and ultimately seek prosecution to the full extent of the law and financial restitution for all damages sustained.